Drake Software blog for tax pros, covering tax, IRS news, and more

What are the NATP 2020 Software Survey Results?

What are the NATP 2020 Software Survey Results?

Drake Tax earned the highest rating in nine categories from the NATP 2020 Software Survey.

Tax professionals face many important decisions every year, and choosing a tax preparation software for the upcoming filing season sits near the top of that list. They often use a combination of personal experience, professional software reviews, and peer opinions—and tax industry publications that conduct reader surveys aggregate a lot of peer reviews.

Just like in previous years, Drake Tax performed well in the National Association of Tax Professionals 2020 Software Survey. Respondents were asked to rate various aspects of their current tax preparation software, including customer service, software reliability, and software updates. Drake Tax was the highest rated professional tax preparation software in nine categories:

  • Overall Satisfaction (tied)
  • Customer Service from Software Company
  • Timely Software Updates after Federal Tax Law Changes/Updates
  • Timely Software Updates after State Tax Law Changes/Updates (tied)
  • Research Services (tied)
  • Software Conversion Package (tied)
  • Technical Support from Software Company
  • Software Reliability with System Bugs, Errors, Crashes, etc.
  • Customer Retention

Drake Tax tying for Overall Satisfaction (4.6 out of 5) seems easy to explain when you look down the list of other categories where respondents gave it the highest rating: Customer Service (4.7), Federal Tax Law Changes (4.7), State Tax Law Changes/Updates (4.5), Research Services (3.9), Software Conversion Package (4.5), Technical Support (4.6), and Software Reliability (4.6). Even more impressive, 96 percent of the 518 Drake Software customers who responded said they planned to use Drake Tax again next year; no other tax preparation software reached 90 percent.

Reliable software that receives timely updates and is supported by award-winning customer service sure seems like an obvious winner. What do you look for when choosing professional tax preparation software? Let us know in the comments, and be sure to visit NATPtax.com to read the full article.

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Ryan Norton

Whether designing superheroes, penciling caricatures, or just doodling, I always knew I was going to earn some sort of art degree while in college. That was my goal before I decided to trade Edgar Degas for Edgar Allan Poe during a Freshman English class. The BA in English soon morphed into a double-major in English and Philosophy, eventually becoming an MA in English. It only makes sense that I learned of a writing opportunity for a local marketing firm while teaching a first-year college English course. Before I knew it, I was writing and editing tax-related articles for Taxing Subjects, and this has been my home since 2014.