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Journal of Accountancy 2018 Tax Software Survey Results

Journal of Accountancy 2018 Tax Software Survey Results

Software Results

The Journal of Accountancy and Tax Adviser recently released the results for the AICPA's Tax Software Survey 2018, which polled more than 3,500 CPAs about their current tax preparation software and tax-related identity theft. This year, Drake Tax was the highest rated tax preparation software in 10 categories:

  • Overall Satisfaction
  • Ease of the Update and Installation Process
  • Ease of Use
  • Handling Updates During Tax Season
  • Handling Transfers of Data Within Returns
  • Ease of e-Filing
  • Handling Multistate Business Returns
  • Most Recommended to New Practices
  • Price
  • Support

Drake Software is known for its industry-leading customer service, which, year after year, delivers short phone waits during the heart of tax season. And—aside from once again reaffirming Drake’s reputation for support—respondents have consistently given Drake Tax top marks across the board.

For the past five years, Drake has been rated the best for Overall Satisfaction, Ease of Updates and Installation, Ease of Use, Handling Updates During Tax Season, Ease of e-File, Most Recommended to New Practices, Price, and Support.

Identity Theft Results

Tax-related identity theft has become big business for cybercriminals. Once relegated to the January-to-April schedule of tax season, these scams have become year-long affairs. Scammers are becoming more likely to target tax professionals, whose offices have access to hundreds or thousands of taxpayer financial records.

The Security Summit was founded in 2015 to combat phishing scams and data breaches, and while it’s made significant strides in the struggle against the growing threat of data theft, there’s still work to be done. In 2016, the AICPA Tax Software Survey began asking respondents whether clients had been the victim of identity theft, and the responses show a positive trend.

In 2016, 59% of respondents reported at least one client had been the victim of identity theft, but that number fell to 43% in 2017 and dropped even further—26%—in 2018. 


Tax Software Survey 2018
Tax Software Survey 2017
Tax Software Survey 2016
Tax Software Survey 2015
Tax Software Survey 2014

Ryan Norton

Whether designing superheroes, penciling caricatures, or just doodling, I always knew I was going to earn some sort of art degree while in college. That was my goal before I decided to trade Edgar Degas for Edgar Allan Poe during a Freshman English class. The BA in English soon morphed into a double-major in English and Philosophy, eventually becoming an MA in English. It only makes sense that I learned of a writing opportunity for a local marketing firm while teaching a first-year college English course. Before I knew it, I was writing and editing tax-related articles for Taxing Subjects, and this has been my home since 2014.