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Press Release: IRS Cuts eHelp Hours For Tax Professionals

The IRS recently published the hours of operation for their eHelp service. This document identifies upcoming holidays that the eHelp office will be closed:

Due to Budget restrictions for 2015, extended weekday hours, Saturday service and President’s Day service will not be available. The e-help desk will continue to provide service during the hours listed below.  We apologize for any inconvenience this may cause you.

e-help Desk assists tax professionals such as Enrolled Agents, Reporting Agents, Electronic Return Originators, Certified Public Accountants, Software Developers, and Transmitters with non-account related questions and issues concerning e-products.

e-help Desk Toll Free Number

1-866-255-0654

Note: Callers who are outside of the 50 U.S. States and/or U.S. Territories should use the International phone number: 1-512-416-7750.

Taxpayers who file their returns electronically using a tax preparer or online software should not be referred to the e-help Desk.  Taxpayers must call Customer Service at 1-800-829-1040.

The e-help Desk assistors support IRS e-file Individual and Business, EFTPS, SAM, and e-services customers. 

Due to Budget restrictions for 2015, extended weekday hours, Saturday service and President’s Day service will not be available. The e-help desk will continue to provide service during the hours listed below.  We apologize for any inconvenience this may cause you.

Hours for the e-help desk (peak season - January 19, 2015 - April 17, 2015)

 Days   Hours
 Monday thru Friday     6:30 AM    -  6:00 PM    Central Time
 Saturday   Closed

 

 Monday, January 19, 2015  (Martin Luther King Jr. Day)   Closed
 Monday, February 16, 2015 (Presidents Day)   Closed
 Wednesday, April 15, 2015   6:30 AM    -  6:00 PM    Central Time

Hours for the e-help desk (non-peak)

 Days  Hours
 Monday thru Friday      6:30 AM    -  6:00 PM    Central Time

Source:  IRS at http://www.irs.gov/uac/e-help-Desk-Toll-Free-Number

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