Refund Advantage

Enrollment Reject Codes
0001	No Enrollment found for Parent Office
0002	Parent Office already Sub-Office
0003	Sub-Office already Parent Office
0004	Invalid address option for Check Mailing Address
0005	Parent Office Fee specified but no Parent Office specified
0010	EFIN enrolled under another Transmitter
0011	Office EFIN cannot be the same as Parent EFIN
0012	Owner is under 18
0013	EFIN is disallowed
0016	Invalid Office Zip
0017	Invalid Owner Zip (Note: applies to EFIN & Business owners and Control Person)
0019	Past ID Expiration Date
0020	Parent enrolled under different Transmitter
0021	Enrollment already Denied
0022	Enrollment received after cut-off date
0024	PO Box for Street Address (Note: applies to office, shipping and owner addresses)
0025	Invalid RTN
0026	Audit program add-on fee cannot be greater than 0 if not opting in
0028	Personal Bank Account Type is only allowed for Stand Alone offices
0031	Program selection is not permitted
0032	Funding ratio too low for selected program
0033	ID Number cannot match SSN (Note: EPS to obtain ID for validation)
0034	Address must contain a digit
0035	EFIN already accepted for a different owner
0036	Invalid EFIN Change (Note: EFIN change where EFIN Owners do not match)
0037	Owner Tax ID is not valid
0038	Invalid State or Province (Note: applies to Business Owner & Control Person)
0039	Refund Advantage program must be consistent between Parent/Child if office is part of SB/MultiSite
0040	ERO must select card or check disb option if choosing to offer loans Enrollment Decline Codes

Application Business Rules
0001	Office EFIN not found in enrolled offices
0002	The taxpayer SSN was already registered under another office
0003	Invalid card number
0004	Missing card number
0005	Card number should be empty if not a card disbursement
0006	Missing bank account type
0007	Missing bank routing number
0008	Missing bank account number
0009	Bank account type does not apply for the disbursement method
0010	Bank account routing number does not apply for the disbursement method
0011	Bank account number does not apply for the disbursement method
0012	Invalid routing number
0013	A non-applicable service bureau fee was given
0014	Missing service bureau fee
0015	The transmitter fee does not match the office enrollment
0016	Incorrect Bank fee
0017	Invalid application date
0018	Missing Consent To Use flag
0019	Missing Consent To Disclose flag
0020	Missing Application Acknowledgment flag
0021	Missing Fee Disclosure flag and Tax Prep Fee is greater than $400
0022	Invalid Service Bureau Fee
0023	Invalid Original Routing Number or Original Account Number given
0024	Invalid disbursement method. Only checks allowed for Puerto Rico
0025	Disallowed SSN
0026	Address cannot be a PO Box
0027	The taxpayer cannot switch to this disbursement method
0029	The MetaTax customer account number is not valid
0030	The card number is not valid
0031	This account number already has three SSNs assigned to it
0034	If ConsentToUse is set to "O," ConsentToDisclose must also be "O" and vice versa
0035	If ConsentToUse or ConsentToDisclose are set to "O," the software used must be self-prepared
0036	If the return is done using self-prepared software, the disbursement method must be direct deposit or card
0037	The bank account matches information in an ERO record
0038	The refund amount is less than the total fees
0040	The taxpayer and spouse must be at least 18 years old. If Advance & AL/NE, 19. If Advance & MS, 21.
0041	Phone numbers cannot begin with '0' or '1'
0042	A social security number is invalid
0044	This office has no accepted enrollments
0045	ERO phone number same as customer's primary phone number on more than two applications
0046	ERO address same as customer's address on more than two applications
0052	The ERO is not approved for this disbursement method
0053	The zip code(s) is/are not valid for the selected state
0054	The customer's direct deposit account must have a different routing number and account prefix than the MetaTax Customer Account (temporary account for deposit of full refund)
0056	Taxpayer/Spouse ID Expiration Date cannot be a past date
0057	Duplicate PRN
0058	Refund Amount cannot be greater than 15,000 for card disbursements
0059	An application cannot have an audit protection program selected if office is not enrolled for a program
0060	The audit protection program fee must be the cost of the program plus the add-on fee specified on the office's enrollment
0061	Invalid ID Location
0062	Selected program does not match current enrollment
0066	Primary and Spouse must use separate IDs
0067	Application received after cut-off date
0069	Taxpayer Direct Deposit Account Not Accepted
0070	Program not valid for the selected record subtype
0071	Advance Application must be included for applications with record subtype A or N
0072	Advance without RT cannot have fees
0073	‘Taxpayer’ or ‘taxpayer and spouse’ cannot be deceased
0077	Application Parent EFIN does not match Enrollment Parent EFIN
0078	Invalid Disbursement Type for Advance without RT
0079	Advance customer phone number cannot match ERO phone number
0083	Advance requires email or mobile phone number
0084	Invalid PreAck Request
0085	Invalid IRS Ack Information

Advance Application Decline Message

Your application for a Refund Advance loan has been denied. You will receive a written notice from the bank within 30 days with the reasons for the denial. If you have any questions, please call 1-866-674-1024.

Advance Application Pending IRS Acceptance Message

Your application for a Refund Advance Loan has been received. Once we receive confirmation that your tax return has been accepted by the IRS, we will continue processing your application.

CIP Verification
1001	Failed
1004	Customer cannot be verified during batch processing
1005	Verification service failure
1100	Customer already failed verification

Card Enrollment
2001	EFIN not enrolled
2002	Missing Card Number (Office Channel only)
2003	Unexpected Card Number (OLF/Self-Prep Channel only)
2004	Failed to assign card from inventory (Currently Not Used)
2005	Card processor service failure
2006	Card number already used
2007	Card number is invalid
2008	Card number no longer valid
2009	Card number is not valid for the location issuing the card