Drake Expands its Customer Support Operations

Drake Software recently held an open house event for its new state-of-the-art call center in Hayesville, NC. The 10,000square foot facility reflects Drake’s continued efforts to expand its customer support operations, and is home to 115 employees from Clay, Cherokee, and Towns Counties. In 2014, Drake Software was rated the top tax software company for customer support by both the Journal of Accountancy and the National Association of Tax Professionals (NATP).

[caption id="attachment_5805" align="alignright" width="103"] Alan Keling, VP of Customer Service[/caption]

Alan Keling, Vice President of Customer Service for Drake Software, said,“Drake Software remains committed to providing the best possible customer service experience, and this new call center improves our ability to maintain that high standard.”

In attendance were several local dignitaries, including, Erik Brinke, Hayesville Mayor Harry Baughn, and the Clay County commissioners.

The Hayesville call center has been in operation since the summer, and it marks the beginning of Drake Software’s expansion of customer support services. In addition to the new Hayesville office, Drake also plans to open a 75,000 square foot call center in Nashville, TN.

[caption id="attachment_5798" align="alignright" width="243"] Phil & Sharon Drake[/caption]

About Drake Software

For nearly 37 years, Drake Software has been a pioneer and innovator in the tax and accounting software industries. With the introduction of its first tax preparation software in 1977, Drake revolutionized the industry. For more information, visit DrakeSoftware.com, or call 800.890.9500.