We are excited to announce that our Nashville office is open!
We already have a development team working out of the new location, and are in the process of recruiting for call center representatives.
The nearly 75,000 square-foot facility provides plenty of room for expanding our development and call center operations over the next few years.
Central Time Zone
One of the benefits to the new location is establishing a presence in the Central time zone. Up until now, all software facilities have been based in the Eastern time zone. "We support clients all over the country, so having a call center in the Central time zone helps us support customers on the West Coast," said Phil Drake, CEO of Drake Software.
Service is a Top Priority
With the addition of the Nashville Call Center, Drake now operates four call centers, all providing tax office support to its growing tax professional customer base. Drake also recently relocated its Hayesville, NC call center staff to a brand new facility. The expansion and upgrades underline Drake’s commitment to providing the best customer service in the Professional Tax Software market. “As Drake has grown, we have continued to make investments in the customer support area of our business,” says Alan Keling, Vice President of Customer Service for Drake Software. “As a manager in customer service, I am very blessed to have that kind of commitment and leadership from the organization. Drake Software is known for its service, but being the best in the industry means that we must constantly invest in newer, faster, and better responses to our customers. The new call center and other investments make this possible.”
Nashville Provides Large Talent Pool
The additional development site in Nashville provides Drake a rich talent pool; Forbes ranked Nashville as one of the top 10 best U.S. cities for tech jobs in 2012, and ranked Nashville #2 on the list of Best Cities for Jobs in 2013. “We are excited about the opportunities that Nashville brings,” says Jamie Stiles, Vice President of Electronic Filing/Banking/Tax Development for Drake. “This will be our first foray into developing software outside of Franklin, and Nashville opens up a large pool of talent from which we can draw. We expect good things to happen in Nashville TN.”