SUPPORT

Drake Software provides the best customer support in the industry, hands down. Our customers have an average wait of just 9 seconds to speak with a customer support representative during peak filing season. You can depend on our staff of dedicated support personnel, who have direct access to software programmers, to promptly give you the answers you need. Spanish support is also available.

You'll find the transition to Drake Software to be straightforward. With accessible, easy-to-use, and highly understandable resources, you will be up and running in no time with Drake.

Customer Service

Contact us by e-mail – great way to get answers to your more complicated Drake Software questions. This gives Drake Support time to research your question and explain its answer to you in a format you can keep for future reference. E-mail: Support@Drakesoftware.com

Contact us by phone – Work one-on-one with Drake Support representatives to solve your software questions. With training year-round on software topics such as conversions, data entry, e-filing, and networking, our support team is ready to help. Call 828.524.8020.

Support hours:

Dec 1 - April 20:: Monday - Friday 8 am - 10 pm EST, Saturday 8 am - 6 pm EST
April 21 - Nov 30:: Monday - Friday 8 am - 9 pm EST, Saturday 9 am - 5 pm EST

More Resources

Support.drakesoftware.com – Sign in for product documentation, software updates, marketing kits, and more, including:

Knowledge Base –: Drake constantly updates and enhances the Knowledge Base so you can troubleshoot or find answers to specific questions. You can even customize your search based on a keyword, category, subcategory or year.
Drake Software Forums –: Drake customers can post about everything from business strategies and software questions to the latest tax news and software suggestions. Moderated by Drake representatives.
State-Specific Information –: Includes reject codes, e-file mandates, addresses, and e-filing explanations and instructions.
Viewable EF Database –: Access real-time information about your e-filed returns. Lists rejected and accepted returns, shows checks that are available for printing, and features multiple reports.

TheTaxLibrary – New for the 2011 tax year, Drake provides every EFIN with a free year’s subscription to this valuable and authoritative online tax research tool.

Broadcast E-mail – Broadcast messages to your Drake-provided e-mail account inform you about the latest industry news and Drake-related updates.

Help Materials

Evaluation Guide – Introduces you to navigation, setup, and e-filing. It walks you through preparing 1040, 1120, and 1065 returns. You also earn FREE CPE credits just for completing the evaluation guide. Evaluate Drake Software

Drake Software User’s Manual – Includes detailed information on topics such as program navigation, electronic filing, federal packages, banks, and state returns. You can access the manual on your Drake CD, from within the software, or online. You can also purchase a printed copy. User’s Manual

On-Screen Help – Drake contains a full program-wide help system, covering the most commonly asked questions and help topics. Also provided are screen and field help, explaining how to complete data entry for the given screen. FAQs are also provided for all federal and state packages.

Quick Reference Guide – Includes data entry tips, frequently asked questions, and other helpful hints for preparing business and entity returns with Drake Software. Reference Guide

Internet Support – Drake’s customer support website, support.drakesoftware.com, is the go-to place for all matters related to your software and your Drake account.