Drake Software provides great customer support. Our
customers wait just seconds to speak with a customer support
representative during peak filing season. You can depend on our staff of dedicated
support personnel, who have direct access to software programmers, to promptly give
you the answers you need. Spanish support is also available.
You'll find the transition to Drake Software to be straightforward. With accessible,
easy-to-use, and highly understandable resources, you will be up and running in
no time with Drake.
Contact us by e-mail – A great way to get answers to your
more complicated Drake Software questions. This gives Drake Support time to research
your question and to answer to you in a format you can keep for future
reference. E-mail: Support@Drakesoftware.com
Contact us by phone – Work one-on-one with Drake Support
representatives to solve your software questions. With training year-round on software
topics such as conversions, data entry, e-filing, and networking, our support team
is ready to help. Call (828) 524-8020.
- Dec 2 – April 18:
Monday – Friday 8 am – 10 pm EST, Saturday 8 am – 6 pm EST
- April 20 - Dec 1:
Monday – Friday 8 am – 9 pm EST, Saturday 9 am – 5 pm EST
Sign in for product documentation, software updates, marketing kits, and
- Knowledge Base –
Drake constantly updates and enhances the Knowledge Base so you can troubleshoot
or find answers to specific questions. You can customize your search based
on a keyword, category, subcategory or year.
- Drake Forums –
Drake customers can post about everything from business strategies and software
questions to the latest tax news and software suggestions. Moderated by Drake representatives.
- State Information –
Includes reject codes,
e-file mandates, addresses, and e-filing explanations and
- Viewable EF Database –
Access real-time information about your e-filed returns. Lists rejected and accepted
returns, shows checks that are available for printing, and features multiple reports.
Broadcast E-mail – Broadcast messages to your Drake
e-mail account inform you about the latest industry news and Drake updates.
Evaluation Guide – Introduces you to navigation, setup,
and e-filing. It walks you through preparing 1040, 1120, and 1065 returns. You also
earn CPE credits just for completing the evaluation guide. Evaluate Drake Software
Drake Software User’s Manual – Includes detailed information
on topics such as program navigation, electronic filing, federal packages, banks,
and state returns. You can access the manual on your Drake CD, from within the software,
or online. You can also purchase a printed copy. User’s Manual
On-Screen Help – Drake contains a full program-wide
help system, covering the most commonly asked questions and help topics. Also provided
are screen and field help, explaining how to complete data entry for the given screen.
FAQs are also provided for all federal and state packages.
Quick Reference Guide – Includes data entry tips, frequently
asked questions, and other helpful hints for preparing business and entity returns
with Drake Software. Reference Guide
Internet Support – Drake’s customer support website,
is the go-to place for all matters related to your software and your Drake account.