TAXPAYER SERVICES
Drake Software has partnered with the following companies to help you stay in touch
with your customers and to provide them additional services.
For more than 20 years Versicom has supported Drake Software users with innovative
services that help you provide better customer service, personalize and strengthen
your customer relationships, improve customer retention, and grow your business.
- The Toll-Free Tax Infoline (TFTI) gives your customers up-to-the-minute return and refund status information via toll-free phone and internet lookup.
- Now for 2012, Versicom and Drake are adding automatic text/email status notifications.
- With the optional Refer-a-Friend feature, the TFTI service reinforces your referral efforts multiplying its effectiveness.
- The Happy Birthday Call, Happy Holiday Call, Thank-you Call and other touch point calls fortifies the personal relationship you have with your customers.
TaxPoint provides Drake customers with a service to inform their customers about
tax return status information. TaxPoint uses outbound calling, SMS text messaging,
email, a toll-free IVR, and a website at refundpoint.com to keep customers up to
date with the status of their tax returns. There is no software to install or configure
and everything is managed online.
TaxPoint was the first provider to offer outbound notifications and this year we
are the first company to offer pay as you go pricing with no upfront costs. To learn
more, visit taxpoint.com or call 214-460-7557.